Last updated: 9 November 2026
These Terms and Conditions apply to the use of countyfasteners.com/ and to quotations, sales and supplies made by County Fasteners Ltd (“County Fasteners”, “we”, “us” or “our”). Please read them carefully. Any specific terms agreed in writing for a quotation, order or customer account will take priority over these general terms to the extent of any inconsistency.
County Fasteners Ltd
Units 32 & 33, Faraday Mill Business Park
Princerock, Plymouth, PL4 0ST, United Kingdom
Telephone: (01752) 223999
Email: sales@countyfast.co.uk
Website: countyfasteners.com/
County Fasteners supplies industrial fasteners, fixings and related products, including screws, nuts, bolts, washers, coach bolts, coach screws, through bolts and other fastening products. The website also describes ranges of hand tools, power tools, abrasives and sealants, together with quotation and technical support enquiries.
Product descriptions and website content are provided to help customers identify products and request information. They do not replace the customer’s responsibility to check that a product is suitable for the intended application.
We take reasonable care to keep website information accurate and up to date. However, product descriptions, images, specifications, availability and other website information may change and may contain errors or omissions. Images may be illustrative. If a specification, grade, size, finish, standard or other technical characteristic is important to your application, please confirm it with us in writing before ordering.
Requests for quotations are subject to product availability and the information supplied by the customer. A quotation will identify the products, quantities, prices and any delivery or other terms that apply to the proposed supply. Unless a quotation states otherwise, it is an invitation to place an order and is not itself a binding acceptance of an order.
Quotations are valid for the period stated on the quotation. If no validity period is stated, please confirm that the quotation remains current before placing an order. We may revise or withdraw a quotation before accepting an order if there has been a change in availability, cost, specification or other relevant circumstances.
An order should clearly identify the products, quantities, required specifications and delivery details. Please check all details before submitting an order. An order is subject to our acceptance. A contract for supply is formed when we confirm acceptance in writing, begin fulfilment with your agreement, or otherwise expressly accept the order.
We may decline or query an order where product details are unclear, the requested goods are unavailable, payment or account arrangements are not agreed, or we reasonably suspect an error or fraudulent activity.
Prices will be set out in the quotation, order confirmation or other written agreement. Unless stated otherwise, prices are in pounds sterling and exclude VAT, delivery, carriage and other charges that are separately identified. Applicable VAT and agreed additional charges will be shown on the quotation or invoice.
Payment terms will be those agreed in writing or stated on the invoice. Any credit account or extended payment terms must be approved by County Fasteners. If no alternative terms have been agreed, payment is due as stated on the invoice. We reserve the right, subject to applicable law and the terms agreed with the customer, to suspend further supply where an account is overdue.
Delivery arrangements, charges, delivery dates and any collection arrangements will be confirmed in the quotation or order acceptance. Any delivery date or time provided is an estimate unless we expressly agree in writing that it is a guaranteed date or time.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, traffic, weather, supplier disruption or other logistical issues. We will use reasonable efforts to keep customers informed of material delays. The customer must provide accurate delivery details and ensure that the delivery location is accessible and able to receive the goods.
Any delivery shortages or visible damage should be reported to us promptly, with supporting details and photographs where appropriate, so that we can investigate with the carrier or supplier. This does not limit any rights that cannot lawfully be excluded.
The customer is responsible for selecting products suitable for the intended use, including checking dimensions, materials, grades, finishes, load requirements, environmental conditions, applicable standards and compatibility with other components. If you require assistance, contact us before ordering and provide the relevant application details.
Any guidance or technical information we provide is based on the information available to us and the details supplied by the customer. Unless expressly agreed in writing, it is not a substitute for the customer’s own engineering assessment, testing or professional advice.
Please inspect goods within a reasonable time after delivery. If goods are missing, damaged, incorrect or believed to be defective, contact us promptly with the order or invoice reference, a description of the issue and any relevant photographs. We will review the matter and, where appropriate, arrange a replacement, repair, credit or refund in accordance with the contract and applicable law.
Nothing in these terms excludes or restricts any statutory rights or remedies that apply to a customer.
Goods may only be returned with our prior agreement and in accordance with the return instructions we provide. Please contact us before sending anything back. Where a return is accepted because goods are faulty, damaged or supplied incorrectly, we will deal with the matter in accordance with applicable law and the agreed remedy.
For non-faulty goods, any return, restocking charge, condition requirement or carriage cost must be agreed with us in advance. Specially ordered, customised, cut, processed or made-to-order goods may not be eligible for return unless required by law or agreed by us in writing.
Unless otherwise agreed in writing, responsibility for risk in the goods passes in accordance with the delivery arrangement confirmed for the order. Ownership of goods remains with County Fasteners until we have received payment in full for those goods and any other sums then due from the customer to us, to the extent permitted by law.
You must provide accurate order, billing and delivery information, ensure that the products ordered match your requirements and use products in accordance with relevant instructions, standards and safety requirements. You must not use the website unlawfully, interfere with its operation or security, or submit false, misleading or fraudulent enquiries or orders.
Unless stated otherwise, the website text, photographs, graphics, logos and other materials are owned by County Fasteners Ltd or used with permission. You may access and use the website for legitimate business and purchasing enquiries. You must not copy, reproduce, republish or commercially exploit website content without our prior written permission, except where permitted by law.
We aim to keep the website available, but do not guarantee uninterrupted or error-free access. We may update, suspend or withdraw website features for maintenance, security or operational reasons. Links to third-party websites are provided for convenience; we do not control and are not responsible for their content, availability or terms.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above and to any mandatory rights under applicable law, we will be responsible for loss that is a foreseeable result of our breach of the relevant contract or negligence. We are not responsible for loss arising from incorrect or incomplete information supplied by the customer, misuse or improper installation of goods, or events outside our reasonable control. Any limitation or exclusion in these terms applies only to the extent permitted by law and does not affect rights that cannot be excluded.
We will not be in breach of these terms to the extent that performance is prevented or delayed by events beyond our reasonable control, including severe weather, fire, flood, industrial action, transport disruption, supplier failure, shortage of materials, public emergency or government action. We will use reasonable efforts to notify affected customers and minimise the impact.
We process personal information in accordance with our Privacy Policy. Information about cookies and similar technologies used on the website is set out in our Cookie Policy.
We may update these terms from time to time. The version in force when an order is accepted will normally apply to that order, unless a change is required by law or agreed in writing with the customer.
These terms and any dispute or claim arising from them or their subject matter are governed by the laws of England and Wales. The courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights that apply to a customer.
For quotations, order enquiries, product questions or complaints, contact County Fasteners Ltd:
Telephone: (01752) 223999
Email: sales@countyfast.co.uk
Address: Units 32 & 33, Faraday Mill Business Park, Princerock, Plymouth, PL4 0ST, United Kingdom.
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