Privacy Policy

Last updated: 9 November 2026

County Fasteners Ltd (“County Fasteners”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect and use personal information when you visit countyfasteners.com/, contact us, request a quotation, subscribe to our newsletter or purchase products and services from us.

1. Who we are

County Fasteners Ltd is the organisation responsible for the personal information described in this policy.

County Fasteners Ltd
Units 32 & 33, Faraday Mill Business Park
Princerock, Plymouth, PL4 0ST, United Kingdom
Telephone: (01752) 223999
Email: sales@countyfast.co.uk
Website: countyfasteners.com/

2. Personal information we may collect

Contact details: your name, business or organisation name, email address, telephone number and business or delivery address.
Enquiry and quotation details: information you provide when requesting prices, product specifications, technical support or other assistance, including the products and quantities you are interested in.
Order and supply information: products supplied, order and delivery details, account references, invoices, payment status and correspondence about a transaction.
Business account information: where relevant, job title, company details, purchasing contacts and information needed to manage a business relationship.
Newsletter information: your email address and preferences if you subscribe to our updates.
Communications: records of emails, telephone calls, website forms and other communications with us.
Technical information: information about your device and use of the website, such as IP address, browser type, pages visited and cookie or similar technology data, where collected.

Please do not send payment card details or other sensitive personal information through general enquiry forms or ordinary email.

3. How we collect information

We collect information directly from you when you use our contact or quotation forms, telephone or email us, subscribe to our newsletter, request technical assistance, place an order or otherwise deal with us. Some technical information may be collected automatically when you browse the website, depending on the cookies and website technologies in use.

4. How we use your information

To respond to enquiries and provide quotations, product information and technical support.
To process and fulfil orders, arrange deliveries and manage customer or supplier relationships.
To communicate with you about quotations, orders, products, delivery arrangements, invoices or service matters.
To administer accounts, payments, credit arrangements where agreed, and business records.
To send newsletters or business updates where you have subscribed or where applicable law otherwise permits.
To operate, maintain, protect and improve our website and services.
To prevent fraud, manage disputes and comply with legal or regulatory obligations.

5. Lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases, depending on the purpose:

Contract: where processing is necessary to provide a quotation or fulfil an order or other agreement with you.
Legitimate interests: to respond to business enquiries, maintain customer relationships, administer and improve our business, protect our systems and pursue or defend legal claims, provided these interests are not overridden by your rights.
Legal obligation: to maintain accounting, tax and other records or comply with a lawful request.
Consent: where required for particular marketing communications or non-essential cookies and similar technologies.

6. Who we may share information with

We may share relevant information with third parties where necessary to operate our business, provide products or services, or meet legal requirements. These may include:

Website hosting, maintenance and IT support providers.
Email, telephone and business communications providers.
Delivery, courier, freight and logistics providers.
Payment, banking and accounting service providers.
Professional advisers, including accountants, insurers and legal advisers.
Our employees and authorised representatives who need the information to carry out their duties.
Regulators, public authorities, law enforcement agencies or courts where disclosure is required or permitted by law.

We do not sell your personal information. Where a supplier processes personal information on our behalf, we expect it to protect the information and use it only for the agreed purpose. Some third parties may act as independent controllers and will have their own privacy notices.

7. International transfers

If a service provider processes personal information outside the United Kingdom, we will take steps required by UK data protection law to ensure that an appropriate level of protection applies, such as an adequacy regulation or an approved contractual safeguard, where required.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing customer and supplier relationships, fulfilling orders, maintaining business records and dealing with disputes. Financial and accounting records are retained for the periods required by law. We periodically review information and securely delete or anonymise it when it is no longer needed, unless a longer period is legally required.

9. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Your rights

Subject to the conditions and exemptions in data protection law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request erasure or restriction of processing, object to certain processing, request data portability where applicable, and withdraw consent where we rely on it. Withdrawing consent does not affect processing carried out before withdrawal.

To exercise your rights, contact us using the details in section 1. We may need to verify your identity before responding.

11. Marketing

If you subscribe to our newsletter, we may use your contact details to send company news, product information and updates. You can unsubscribe using the link in a marketing email or by contacting us. We may continue to send non-marketing messages relating to an enquiry, quotation, order or existing business relationship.

12. Links to other websites

Our website may contain links to third-party websites. We do not control those websites and are not responsible for their privacy practices. Please read their privacy notices before providing personal information.

13. Complaints

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.

14. Changes to this policy

We may update this policy from time to time to reflect changes to our business, website, services or legal requirements. The latest version will be published on this page with its updated date.

15. Contact us

For questions about this policy or the personal information we hold, contact County Fasteners Ltd at sales@countyfast.co.uk or (01752) 223999.